I. Scope of Refund Application

We are committed to providing our customers with high-quality office furniture products. If you find any of the following issues after receiving the goods, you can apply for a refund or exchange:

Product has quality problems or manufacturing defects.

The received product does not match the order.

The product is severely damaged during transportation.

II. Refund Application Time

Customers must submit a refund or exchange application within 7 days of receiving the goods. Applications submitted after this period may not be accepted.

III. Refund Process

To apply for a refund, please follow these steps:

Contact us via email or phone and provide your order information.

Provide relevant proof (such as product photos or videos).

After review and confirmation, we will inform you of the return address and subsequent procedures.

We reserve the right to refuse to accept goods returned without confirmation.

IV. Refund Method

Refunds will be returned using the original payment method:

Credit/Debit Card Payment: Refund will be returned to the original account.

Bank Transfer: Refund will be returned to the designated account.

Refund processing time is typically 5–10 business days (depending on the bank or payment institution).

V. Non-Refundable Situations

Refunds are not supported in the following situations:

Subjective reasons not related to quality issues (e.g., dislike, incorrect size selection, etc.)

Used, damaged, or products affecting resale

Customized products (unless there is a quality issue)

Applications submitted after the specified time

VI. Return Shipping Costs

Return shipping costs incurred due to product quality issues or incorrect shipments will be borne by us.

Return shipping costs incurred due to customer’s personal reasons will be borne by the customer.

VII. Order Cancellation

Orders can be cancelled before shipment and a full refund will be provided.

Orders will be considered returned after shipment, and corresponding fees may apply.

VIII. Special Notes

Since office furniture is mostly large items, please carefully confirm the size, color, and configuration before placing an order. If you have any questions, we recommend contacting us in advance.

IX. Contact Us

If you have any questions about the refund terms, please contact us through the Contact Us terms.

By using this website, you indicate that you have read and agree to all the contents of this Refund Terms.